NMC Royal Hospital, DIP
Quick Facts
- NMC DIP is a multispecialty hospital
- Largest hospital serving in the region
- The NMC Royal Hospital, Dubai Investments Park (DIP) is opposite to Green Community
- Part of NMC Healthcare Group (largest healthcare provider in UAE)
- Accreditations from JCI, and World Endoscopy Organisation
- Certification as ‘Center of Excellence’ for Minimally Invasive Gynecology
- Certification as ‘Center of Excellence’ for Minimally Invasive Surgery
- Achieved a gold seal of quality approval for the excellence in healthcare services delivery
- NMC DIP has ‘specialty clinics’ for providing high-quality and exceptional patient experience
- Clinics that include a joint pain clinic, headache clinic, and back pain clinic
- The hospital offers a variety of helpful services, such as hotel reservations, airport pick & drop, translator services, and medical record translation
- NMC Hospital DIP is partnered with and accepts a range of major international health insurances such as Aetna, AXA Insurance, Metlife, Abu Dhabi National Insurance Company, and Allianz Worldwide Care
Factors affecting overall reviews
- 4.0
Healthcare Infrastructure - 2.1
Value for Money - 2.2
Registration / Booking Process - 3.3
Nursing Staff - 2.2
Care & Service Standards - 4.1
Surrounding Hygiene & Cleanliness - 2.9
Waiting time
Patient Reviews
Netherlands
Review Rating
- 3.5
Healthcare Infrastructure - 0.5
Value for Money - 0.5
Registration / Booking Process - 0.5
Nursing Staff - 0.5
Care & Service Standards - 4.0
Surrounding Hygiene & Cleanliness - 0.5
Waiting time
Poor customer service
Very poor customer service. I came 7:30 and only 4 people are on queue. But i waited 2hours and still nothing. They accommodated all the people after me. When i asked the receptionist, she cant even answer me, they are being racist since we dont have the same nationality. When i spoke to the doctor she said the receptionist registered my name @ 9:15PM. I kept telling her i came around 7:30pm but she still dont want to believe me and accomodated the person who came at 8pm since THEY are claiming that that person came first. Im in pain but the receptionist, nurses and even doctors dont care. I wish i could give negative points.
See translationJapan
Review Rating
- 4.0
Healthcare Infrastructure - 2.5
Value for Money - 2.5
Registration / Booking Process - 4.0
Nursing Staff - 3.0
Care & Service Standards - 4.0
Surrounding Hygiene & Cleanliness - 4.5
Waiting time
Amazing Support by Customer Care
Amazing support from Gwen; stayed approx 30min following up on the PCR result. Appreciate the effort done prior. Instead of keeping me on the line ; she stood up to her word and called back after checking with the laboratory. I recommend doing PCR tests there as the staff are helpful and supportive.
See translationReview Rating
- 3.5
Healthcare Infrastructure - 0.5
Value for Money - 1.0
Registration / Booking Process - 4.0
Nursing Staff - 0.5
Care & Service Standards - 3.5
Surrounding Hygiene & Cleanliness - 2.0
Waiting time
My life got ruined
I had undergone two unsuccessful surgeries at this hospital. One on 04 June and the second one on 25 June. First one was 50% failure, second corrective surgery was 200% failure.
See translationReview Rating
- 4.9
Healthcare Infrastructure - 4.9
Value for Money - 4.9
Registration / Booking Process - 4.8
Nursing Staff - 4.8
Care & Service Standards - 4.8
Surrounding Hygiene & Cleanliness - 4.7
Waiting time
Review of my treatment
I had the best of time at the hospital the staff were very friendly and courteous the doctor was understanding and the whole hospital was very clean no wasting of time
See translationOverview
- The hospital has a total area of 17,695 sq. meters
- 73 beds in VIP suites, Private rooms and Sharing rooms
- 40 Consultation rooms
- 4 Operation Theatres
- 1 Labour room
- 2 Delivery rooms
- ICU with Isolation bed
- Neonatal Intensive Care Unit with Isolation bed
- Emergency with Isolation bed
- 24x7 Ambulance service
- 24x7 Community Pharmacy
- 24x7 Emergency Services
- Parking for visitors and patients
- Outpatient services
- Nursery
Timings
- Monday 24 hrs
- Tuesday 24 hrs
- Wednesday 24 hrs
- Thursday 24 hrs
- Friday 24 hrs
- Saturday 24 hrs
- Sunday 24 hrs
Procedures Offered
- Ankle Fusion Surgery
- Anterior Cruciate Ligament (ACL) Reconstruction
- Brachial Plexus Injuries/Stereotactic Procedures
- Brain Tumour Treatment
- C-Section
- Capsule Endoscopy
- Carpal Tunnel Release
- Craniotomy
- Fibroid Removal Surgery
- Hemorrhoids Surgery
- Hip Resurfacing Surgery
- Kasai Procedure
- Knee Arthroscopy
- Kyphoplasty
- Laminectomy
- Meniscectomy
- Meniscus Repair
- Microdiscectomy
- Microwave Endometrial Ablation
- Normal Delivery
- ORIF
- Osteotomy
- Rectal Polyp Removal
- Scoliosis Surgery
- Shoulder Arthroscopy
- Spinal Fusion
- TLIF
- Total Hip Replacement B/L
- Total Hip Replacement U/L
- Total Knee Replacement B/L
- Total Knee Replacement Surgery U/L
- VP Shunt
- Abdominoplasty ( Tummy Tuck)
- Blepharoplasty (Eyelids)
- Breast Augmentation
- Breast Lift (Mastopexy)
- Breast Reconstruction Surgery
- Buttocks Lift
- Chemical Peel (Skin Refinishing)
- Cochlear Implant
- Cosmetic Rhinoplasty
- Dermal Fillers
- Disc Replacement ( Cervical /Lumber)
- Ear Surgery (Pinnaplasty)
- Face Lift (Face and Neck)
- Forehead / Brow Lift
- Gastric Bypass
- Hair Transplant
- Lap Gastric Banding
- Laryngectomy
- Liposuction
- Male Breast Reduction
- Mentoplasty
- Nasal Polyp Surgery
- Septoplasty
- Sleeve Gastrectomy
- Tympanoplasty
Specialities Offered
- Gastroenterology
- Neurology
- General Surgery
- Orthopedics
- Cosmetic Surgery
- Gynecology
- Bariatric Surgery
- ENT
Services and Facilities
24*7 Translator Services- Global Cuisines
- Airport Transfers (Pick up and Drop)
- Hotel Accommodation Assistance
- Prepaid Calling Card
- Personal Dietician During InPatient Treatment
- Money Exchange/ATM Facilities
- Attendant Meal Services
- WiFi in Rooms
- Dedicated Case Managers
- VIP/Suite Hospital Rooms
- Cab Assistance
- Medical Summary Before Discharge
- Visa Facilitation Services